You may change your mind within 14 days of receiving your order.
If you wish to make a return first you need to contact us by email email@example.com, state your order number and reasons for return.
Return of purchase is feasible only in cases when appearance of item, consumer properties, items original packaging and marking has been retained.
Complete Return form (it should be attached to your order) and add to your returning parcel and send it back to Yada.vn workshop. Please use only the post service and mark this parcel as “gift” to fasten up the return process.
Return fee is 20% value of the item.
The postage expenses of items being exchanged or returned shall be borne by the customer!
If you chose a refund the transfer will be made to the account from which the payment was made. Refund is usually made within 30 days.
If the item is made differently from your request, in this case we do a fully refund.
Exchange immediately if the items is made differenty from your request.
ATTENTION! We have the right to refuse Return/ Refund / Exchange when :
- Customer provided wrong informations (names / color / date ,etc…)
- Customer doesn’t provide right phone number – cause losing the package when delivery / courier cancel shipment without phone number.
- Items got damage after using by customers.
- Abusive order
- Some special designs are produced exclusively.
Our return address:
168/46B Le Thi Bach Cat Street
Ward 11 , Dis 11
HCMC , VietNam
E-mail : firstname.lastname@example.org
Phone : +84 934 180 631