FAQ

Yada.vn Products


What are you selling ?

Our Products are wedding accessories and wedding decoration .

Where can I view Yada.vn products?

Yada products are available to view and at our Workshop (168/46B Le Thi Bach Cat Street, Ward 11 , Dis 11, HCMC , VietNam) by making an appointment (to schedule appointment contact info.yadavn@gmail.com, +84 934 180 631).

Is everything from Yada.vn available at the Workshop?

Not always, our product mostly is made to order. There’s some products are available at the Workshop to view.

When will you have sales?

Please follow our news section. We are active on social networks  Facebook and Instagram.  When you subscribe to our e-mail newsletter you will receive information with latest news from Yada.vn and special offers.

 

Purchase and Production


How long is the production time?

Usually orders are made within 3 -7 working days (depending on the design and quantity)

Do I have to register and set up an account to place an order?

You can place the order without registration.

Shipping


Do you ship worldwide?

Yes we do!

How long will it take to receive my order?

Every purchase is processed individually within 3 – 7 working days and dispatched with chosen delivery service. Estimated delivery times:

By standard delivery

VietNam: 3-7 working days;

Europe: 10-20 working days;

Rest of the world: 15-30 working days;

Express delivery 

from 3-7 days around the world

Where is my order?

All orders are processed within 3 – 7  working days. Delivery time in VietNam is within 7 working days and abroad – within 30 working days after the day of purchase. Estimated delivery times are guidelines only and can change. We can not take any responsibility for delays due to customs clearance process. Once your order has been shipped, you will receive an email confirmation of the shipping details and tracking number.

Is there an extra charge for delivery?

You can check our delivery costs here!

Can I collect my order at your Workshop?

Yes, you can. If you have not noted at the time of purchase that you would like to collect your order at our Workshop – please contact us at info.yadavn@gmail.com

Return, Exchange and Refund


Can I exchange or refund an item if I don’t like it or if it doesn’t fit?

You can change it for a different size or even a different product. If you are not fully satisfied with the purchased product you can return it for a refund. Just follow instructions here!